AI agent knowledge

Company Overview and Main Products

Zendesk is a leading provider of customer and employee service software, offering AI-powered solutions designed to streamline support across multiple channels. Their flagship product, Zendesk for Customer Service, integrates AI agents, ticketing, messaging and live chat, help center, voice, quality assurance, data privacy and protection, workforce management, and extensive integrations into a unified platform. This enables businesses to deliver fast, personalized support through email, voice, messaging, or social media, while enhancing agent efficiency and insight-driven decision-making. Zendesk also offers tailored solutions for employee service and contact center operations, all built on a flexible, scalable platform that emphasizes automation, AI, and seamless workflows.

Zendesk’s platform is trusted by over 100,000 companies worldwide and is recognized as a leader in the CRM Customer Engagement Center space, reflecting its innovation and consistent execution in AI-powered service.

Refund Policy

There is no publicly available refund policy on the main Zendesk website. Zendesk primarily offers software services, and any refund or cancellation terms are likely handled through account-specific or subscription-based processes rather than a general public policy.

Return Policy

Zendesk does not offer physical products directly through its main website, and therefore does not provide a return policy for merchandise. Any return or exchange policies found on third-party Zendesk-powered help centers are specific to those individual businesses and not applicable to Zendesk itself.

Shipping Policy

Zendesk does not sell physical goods and therefore does not have a shipping policy. All offerings are delivered digitally or through software platforms.

Customer Support & Contact Information

Zendesk provides multiple avenues for customer support and contact. For sales inquiries, users can fill out a contact form with their details and message, and a sales representative will respond. For product and account support, Zendesk directs users to its Help Center, which is available 24/7. Additionally, users in the United States can call Zendesk at 1‑888‑851‑9456, available Monday through Friday from 8 a.m. to 6 p.m. Eastern Time, excluding holidays. Zendesk also maintains a global presence with offices and regional contact points across numerous countries, including Australia, Brazil, Canada, Denmark, France, Germany, India, Ireland, Italy, Japan, South Korea, the Netherlands, the Philippines, Poland, the United Kingdom, Singapore, Spain, Sweden, the United States (Madison and Austin), and more.

How to Buy/Engage

Engaging with Zendesk begins with visiting their website and choosing to “Try for free” or “View demo.” Prospective customers can explore solutions tailored to their business size—such as enterprise, small business, or startup—or specific industries like retail, financial services, education, government, manufacturing, software, healthcare, and telecommunications. After selecting a solution, users can contact sales to discuss pricing and implementation, or sign up directly for a trial. Zendesk also offers professional services, training, certifications, and a robust ecosystem of integrations to support deployment and adoption across various platforms and devices.